• Question 1
2 out of 2 points
What is a formal legal entity that reaches
across the panorama of medicine, other clinical disciplines and business to
identify and deliver care to its community?
• Question 2
2 out of 2 points
Government approval to perform specified
activities is called:
• Question 3
0 out of 2 points
Agreed-on methods for each task in the care
process is the definition of:
• Question 4
0 out of 2 points
Pediatrics, obstetrics, psychiatry and
rehabilitation are examples of which component of a healthcare organization?
• Question 5
2 out of 2 points
A unit within an HCO that relies on another
unit for service is considered a:
• Question 6
2 out of 2 points
What are individuals or groups that have a
direct interest in an organization’s success?
Answer
• Question 7
2 out of 2 points
Physicians in family practice, midwives and
nurse practitioners are examples of providers who provide initial contact with
a patient. These are called:
• Question 8
0 out of 2 points
What type of hospital is excluded from
counts of community hospitals?
• Question 9
0 out of 2 points
The ultimate source of stakeholders’ power
is the marketplace where influence is exercised through:
• Question 10
0 out of 2 points
What type of provider manages broad
categories of hospitalized patients?
• Question 11
0 out of 2 points
Which teams within a healthcare
organization protect the HCO’s culture and tangible resources?
• Question 12
2 out of 2 points
What are healthcare organizations that
operate multiple service units under a single ownership?
• Question 13
0 out of 2 points
What is a state-issued approval for new
services and construction of hospitals?
.
• Question 14
0 out of 2 points
Which moral concept behind an HCOs mission,
vision and values is defined as a commitment to the patient’s right to decide
his or her own course?
• Question 15
0 out of 2 points
The focus of strategic activities is:
quiz 2
· Question 1
0 out of 2 points
What agent of the HCO’s governing board
holds the formal accountability for the entire organization?
Answer
· Question 2
0 out of 2 points
One purpose of cultural leadership is to
sustain an environment where all associates are:
Answer
· Question 3
2 out of 2 points
Having requisite abilities that result in
effective action and superior job performance is the definition of:
Answer
· Question 4
2 out of 2 points
Providing training in job processes not
only makes an associate more competent, but it also makes him or her more:
Answer
· Question 5
2 out of 2 points
WHat is an example of collective leadership
assessment activities?
Answer
· Question 6
2 out of 2 points
Asking employment applicants to read and
accept a HCO’s mission and values before turning in an application is an
example of which approach to cultural leadership?
Answer
· Question 7
0
A real or potential personal financial
benefit that may accrue from a given board decision is called:
Answer
· Question 4
0 out of 2 points
What committee manages the board’s
self-evaluation and resolves issues of conflict of interest?
Answer
· Question 5
0 out of 2 points
Which is an alternative approach to
improving the profile of opportunities reflected in an environmental
assessment?
Answer
· Question 6
2 out of 2 points
An HCO’s strategic foundation is defined by
ongoing sets of specific decisions that must be a timely response to
stakeholders’ changing needs. How is a successful decision measured?
Answer
· Question 7
0 out of 2 points
Most HCOs have self-perpetuating boards
which means:
Answer
· Question 8
2 out of 2 points
Which is a model of a specific strategy or
function that guides the design, operations and goal setting of an HCO?
Answer
· Question 9
0 out of 2 points
quiz 4
· Question 1
0 out of 2 points
Using the community epidemiologic planning
equation #1, for CSSs drawing directly from the community, what does the
population figure forecast?
Answer
· Question 2
0 out of 2 points
Responsive listening by senior management
that includes CSSs should result in what benefit for CSS associates?
Answer
Correct Answer:
· Question 3
2 out of 2 points
Market share is a measure of which
operational dimension for the CSS?
Answer
· Question 4
2 out of 2 points
Hematology, radiography, wound care,
physical therapy and social services are examples of:
Answer
· Question 5
2 out of 2 points
Who defends the needs of the CSS?
Answer
· Question 6
2 out of 2 points
What proposals are for new or replacement
capital equipment or major revisions of service?
Answer
· Question 7
2 out of 2 points
The best possibility for formal CSS
affiliation would be:
Answer
· Question 8
0 out of 2 points
Patient management protocols control
effectiveness because they specify when CSSs are required, optional or not
recommended, thus allow the HCO to measure:
Answer
· Question 9
0 out
• Question 5
0 out of 2 points
Which step in the knowledge management
planning process would come before the others?
Answer
• Question 6
2 out of 2 points
What is the purpose of knowledge
management?
Answer
• Question 7
2 out of 2 points
System attacks are a measure of which KM
function?
Answer
• Question 8
0 out of 2 points
Who should periodically audit the security
function of a KM unit?
Answer
• Question 9
0 out of 2 points
What is a statistical analysis that
identifies values for a measure by defined subsets of a population to measure
the extent to which the values change across the sets?
Answer
• Question 10
0 out of 2 points
Preventing the inference about individuals
based on aggregate data can be prevented by:
Answer
• Question 11
0 out of 2 points
Which is an example of assistance from
outside contractors?
Answer
• Question 12
0 out of 2 points
Whose duty is it to convince others of the
power of information and encourage them to use it effectively?
Answer
• Question 13
0 out of 2 points
What is an outdated computer software or
system that lacks the features found in more current versions?
Answer
• Question 14
0 out of 2 points
The growth of telemedicine promoted the
increased use of what communication media?
Answer
• Question 15
0 out of 2 points
“Is the price what is billed or what is
collected?” is an example of:
Answer
• Question 16
2 out of 2 points
Education and training, licensure and
experience requirements are part of which recruitment activity?
Answer
• Question 17
2 out of 2 points
What can force an HCO to make an
involuntary reduction in its workforce?
Answer
• Question 18
0 out of 2 points
What program’s purpose is to retain
customer loyalty in situations where the organization has failed?
Answer
• Question 19
2 out of 2 points
What is offered to persons being
involuntarily terminated through reductions in the workforce?
Answer
• Question 20
2 out of 2 points
Which employee service has been shown to
reduce absenteeism?
Answer
• Question 21
0 out of 2 points
Which of the following is an example of the
workforce development function of HRM?
Answer
• Question 22
0 out of 2 points
In leadership development, which associates
are offered extra learning opportunities through special assignments, expanded
mentoring and committee involvement?
Answer
• Question 23
2 out of 2 points
Health-risk screening, smoking cessation
and nutritional/exercise programs are examples of what common workforce
maintenance program?
Answer
• Question 24
0 out of 2 points
Which protocol for recruitment and
selection controls the size of the associate force and protects against
improper employment?
Answer
• Question 25
2 out of 2 points
How often should a workforce plan be
updated?
Answer
• Question 26
2 out of 2 points
Evidence from other fields suggests that
employee loyalty is important to sustain:
Answer
• Question 27
2 out of 2 points
Which core file of HRM knowledge management
provides tax and employment data aggregated for descriptions?
Answer
• Question 28
0 out of 2 points
Who is responsible for ensuring that
contract workers have been hired according to federal regulations?
Answer
• Question 29
2 out of 2 points
What legislation mandates workers’
compensation for injury?
Answer
• Question 30
0 out of 2 points
The purpose of human resources management
is to increase the contribution of the human resource to the HCO’s mission by:
Answer
quiz 7
Question 1
2 out of 2 points
What is an example of the enhanced
environmental management function of environment-of-care services?
Answer
• Question 2
2 out of 2 points
What program protects persons and property
from fire hazards?
Answer
• Question 3
2 out of 2 points
What is the purpose of environment-of-care
management?
Answer
• Question 4
2 out of 2 points
What program keeps a record of adverse or
unexpected events obtained from associate reports, security reports, notes made
during rounds and responsive listening?
Answer
• Question 5
2 out of 2 points
What is a characteristic of high quality
security services?
Answer
• Question 6
2 out of 2 points
What is a method of sorting patients
according to needs for various levels of resources?
Answer
:
• Question 7
2 out of 2 points
How does a facility attain the goal of
having patients, visitors and staff perceive the environment positively or
neutrally?
Answer
• Question 8
0 out of 2 points
Security guards, parking, signage and
cafeteria services are part of which function of environment-of-care services?
Answer
• Question 9
0 out of 2 points
Who manages the acquisition, maintenance
and replacement of equipment such as magnetic resonance imaging machines and
ultrasounds?
Answer
• Question 10
0 out of 2 points
Four basic approaches to managing hazardous
materials are to restrict exposure at the source, clean and remove hazardous
substances, attend to anyone actually exposed to hazardous substances and:
Answer
• Question 11
0 out of 2 points
When building or changing the use of space
in a facility, what is a way to minimize costly change orders?
Answer
• Question 12
0 out of 2 points
Who maintains a disaster-preparedness
website that contains an analysis of needs in the first 48 hours after a
terrorist attack?
Answer
• Question 13
2 out of 2 points
What is the least expensive way of solving
space needs?
Answer
• Question 14
2 out of 2 points
Who is responsible for assigning space,
permitting occupancy and controlling access to that space?
Answer
• Question 15
0 out of 2 points
Which program involves the inventory of
potentially dangerous equipment?
Answer
• Question 16
0 out of 2 points
What are entries to a patient ledger of
charges for a specific healthcare service?
Answer
• Question 17
0 out of 2 points
What is the purpose of the finance system?
Answer
• Question 18
0 out of 2 points
What is the aggregate of
accountability-center expenditure budgets plus the corporate revenue budget?
Answer
• Question 19
0 out of 2 points
What is the record of all of a firm’s
transactions, most often referring to fixed and collective assets that must be
allocated to operational units?
Answer
• Question 20
0 out of 2 points
What is the illegal practice called
upcoding?
Answer
• Question 21
0 out of 2 points
What is bad debt?
Answer
• Question 22
0 out of 2 points
What is one objective of activity-based
costing?
Answer
• Question 23
0 out of 2 points
What budget deals with the expectation of
future financial performance?
Answer
• Question 24
0 out of 2 points
What would be the purpose of developing
pricing strategy and supporting specific price negotiations?
Answer
• Question 25
0 out of 2 points
Which auditing activity ensures compliance
with law and regulation?
Answer
• Question 26
0 out of 2 points
Which analysis is often used to forecast
trends in demand or efficiency?
Answer
• Question 27
2 out of 2 points
What is usually the greatest risk to
physical assets such as cash, securities and receivables?
Answer
• Question 28
0 out of 2 points
What is a process of restructuring
transaction data to support monitoring, planning, setting expectations and
improving the performance of accountability centers?
Answer
• Question 29
0 out of 2 points
What benchmarks can be applied to long-term
assets and liabilities?
Answer
• Question 30
2 out of 2 points
Income from investments in securities would
be an example of what type of revenue?
Answer
quiz 8
What is a government-issued permission to
proceed with capital investment required by many states?
Answer
· Question 2
0 out of 2 points
The count of user requests from a log of
assignments is an example of operational performance measures for which dimension
of internal consulting?
Answer
· Question 3
0 out of 2 points
Which is a function of internal consulting
support of improvement projects?
Answer
· Question 4
2 out of 2 points
An examination of how groups differ in
performance characteristics is called:
Answer
· Question 5
0 out of 2 points
How can external causes of variation be
identified?
Answer
· Question 6
0 out of 2 points
Which of the following is an example of the
evaluation of technical proficiency?
Answer
· Question 7
0 out of 2 points
What is the most critical role of internal
consulting?
Answer
· Question 8
0 out of 2 points
Once operating units develop OFI proposals,
what is the first step in the programmatic capital review process?
Answer
· Question 9
0 out of 2 points
A method of identifying significant changes
in measures subject to random variation is called:
Answer
· Question 10
0 out of 2 points
What function of internal consulting
involves the refinement of data to remove extraneous variation?
Answer
· Question 11
0 out of 2 points
The OHRP definition of quality improvement
activities includes activities conducted by institutions whose purposes are
limited to implementing a practice to improve the quality of patient care and:
Answer
· Question 12
0 out of 2 points
What type of analysis studies the impact of
alternative forecasts, usually developing most favorable, expected and least
favorable scenarios to show the robustness of a proposal?
Answer
· Question 13
0 out of 2 points
Which is an example of an operational
performance measure of productivity?
Answer
· Question 14
0 out of 2 points
What is an advantage of internal consulting
as a clearinghouse?
Answer
· Question 15
0 out of 2 points
Which question is designed to monitor the
performance of an internal consulting team?
Answer
