Organization Service Strategy-After creating a fictional hospital
Organization Service Strategy
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After creating a fictional hospital, create and describe the
healthcare organization’s service strategy. In particular, link your service
strategy to the creation of a healing environment and developing a culture of
customer service.
Identify how your service strategy is linked to the
organizational vision and mission.
FYI : these are the vision and mission statements of
“my” hospital
“Vision
UHHospital shall assume a leading role for the coordination
of healthcare delivery in our market. For this vision to be realized, Universal
Health Hospital must:
? Involve
physicians/staff regarding resource allocation and maintaining the state of the
art in technology.
? Utilize
multidisciplinary collaboration and continuously improve the patient care
delivery process.
? Empower
staff by establishing trust in every level of the organization.
? Provide
information systems which support clinical and management applications.
? Develop
healthcare programs based upon community input regarding future and present
needs.
Mission
? To
improve the health and lives of our patients and community.”
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