Office Communication in Healthcare-Office communication must be direct
Office Communication in Healthcare
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Office communication must be direct, sincere, and accurate.
Communication must also be done in a way that creates value for the patient (or
customer). Identifying bad communication will help show steps that should not
be taken in the future.
Task:
You are training a new member of the medical team. Your boss
has stressed to you that it is important for all new employees to understand
ineffective communication and its outcomes. Give 2 examples of ineffective
communication that could result in bad customer service in a medical
office.Discuss strategies for overcoming perceived service issues.
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