Milestone Two
Overview:For this milestone, review the case studyA.P. Moller-Maersk Group: Evaluating Strategic Talent Management Initiativesthrough page 13 (up to HR-
Customer Initiative at Maersk) and the job posting for aCustomer Service–CARE Business Partner. View the SHRM PowerPoint presentation and its note pages:
Unit 6: Training Methods, Experiential Learning and Technology.
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Using the material on needs assessment and training strategies provided in this week’s lesson and the casestudy, in a short paper you should:
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? Illustrate the value of a training needs assessment in an organization in general, supporting your response.
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? Describe the components of a needs assessment used to determine the training requirements of a Customer Service–CARE Business Partner at Maersk.
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? Describe the importance of creating Specific, Measurable, Achievable, Realistic, and Time-oriented (SMART) objectives for a training plan.
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? Explain the importance of developing learning activities for a Maersk Customer Service–CARE Business Partner training program.
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? Describe how you would incorporate adult learning principles and methods of experiential learning from this course into the Maersk Customer Service–
CARE Business Partner training program
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