Health information management department annual staff
Health information management department annual staff
development and education plans.
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The department managers at a hospital and other healthcare
facilities are often required to prepare annual staff development and education
plans for their department which meets a leadership requirement of the Joint
Commission standards.
Cindy Carson is the new Director of Health Information
Services at General Hospital. Her boss, John Jacobs, suggested that Cindy
should familiarize herself with her department’s staff development needs by
compiling a report about past staff developmental programs. In gathering the
information for this report, Cindy made the following observations:
? Activities
had been limited to preparing nonprofessionals in the department to assume
supervisory positions.
? Most of
the supervisors in Health Information Services believed that it was easier to
hire talent as it was needed, rather than develop present employees.
? The
supervisors who manage credentialed staff took the attitude that professional
development is the responsibility of each individual, not the organization.
? Supervisors
throughout the organization viewed voluntary attendance at any management
development programs as an admission of inability.
? During
the past 5 years, the development budget had declined steadily by about 10
percent per year.
? The
credentialed staff (RHIA, RHIT, CCS, etc.) expressed frustration about the cost
of CEUs required to maintain their credentials and rarely being permitted to
attend professional association meetings on work days. Their state professional
association has an annual three-day conference and quarterly one-day
educational meetings.
Initial Discussion Questions:
1. What
would you recommend to John if you were in Cindy’s position? What type of
support should Cindy seek from John?
2. If a new
staff development program is initiated in the Health Information Management
Department, what type of attendance policy should be set? Why? What possible
problems will this create?
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