Changes at Happy Trails Health Center
Changes at Happy Trails Health Center
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Case Study:
Ms. Sippy Delta has just been promoted to manager of health
information services at Happy Trails Health Center. A team of physicians,
administrators, and department heads has decided to transform the culture of
the organization into a quality-driven, patient-centered environment. Health
information is stored digitally on optical disk by scanning paper documents.
The patient-centered-care project calls for a completely electronic health
record, with data coming from various sources throughout the organization. Health
information services will manage the central data repository. Delta is
committed to this innovative approach but is concerned about how to communicate
the changes to staff and how the new system will affect the department’s
operations.
1. What
factors should Delta address in implementing this major organizational change?
2. What
obstacles is Ms. Delta likely to face as a department manager in taking on this
project?
3. How can
adopting a systems view of human resource management assist the managers
responsible for implementing this major change?
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