Assignment – Performance of Healthcare Organizations

Introduction

Managers of healthcare organizations have a lot to learn from the management practices and breakthrough ideas from other industries. Your Final Project Report should identify three “big ideas” that represent great opportunities to improve the performance of healthcare organizations.

Your Final Project should define the management practice or breakthrough idea, discuss the expected impact on improved patient outcomes, higher levels of customer satisfaction, lower costs, etc., and identify the critical success factors associated with implementing these programs in a health services organization. You should identify which of these management practices or breakthrough ideas has, in your judgment, the greatest, second greatest, and third greatest potential benefit for healthcare organizations. Clearly explain the rationale for your rankings.

You are free to consider any management practices or breakthrough ideas so long as they originated outside the healthcare industry. Some examples you might consider include:

Customer Relationship Management (CRM)
Time-based Strategic Management
Total Quality Management (TQM)
Business Process Reengineering (BPR)
Core Competency-Based Strategic Management
Service Level Agreements
Virtual Teaming
Just in Time Manufacturing Systems
Team-based Organizations and Performance Management Systems
Competency-based Human Resource Systems
Outsourcing
The Internet
Deliverable

Your final report should not be fewer than eight pages in length or more than twelve pages. In terms of organization, your final report should contain the following sections:

Executive Summary

For each management practice or breakthrough idea:

Definition and Discussion of the Management Practice or Breakthrough Idea
Expected Benefits for a Healthcare Services Organization
Implementation Challenges and Critical Success Factors.
Rationale for the Recommended Ranking

Be sure your Final Report is in MS Word, New Times Roman 12-pt font, with double spacing. The project must be written in APA format. A minimum of three scholarly references for each big idea in the paper is required for a total of nine scholarly references.

Explanation & Answer

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